Customer Service

Shipping & Delivery
We ship worldwide via UPS and USPS.

Privacy & Security
This site uses cookies to identify individual users’ shopping selections. These cookies do not collect or store any personal or private information and expire after a limited amount of time and/or when the user closes his or her browser. All information provided by visitors is treated confidentially and is used by us to fulfill customer orders. Visitor information, including email addresses, is NOT sold to or shared with other parties for any commercial purposes other than normal order fulfillment and confidential site performance and sales tracking. Any marketing e-mails sent by our company include a convenient way for recipients to be excluded from our e-mail list. We respect our customers’ privacy and applaud efforts by others to uphold individual privacy and security on the Internet.

Returns & Replacements
We do not stock merchandise, each holster is made to order for a specific customer consequently we will accept returns ONLY If merchandice is found to be defective in material or workmanship we will REMAKE  the item for you. If you wish to return an item, please call us first for an authorization number. WE WILL NOT ACCEPT UNAUTHORIZED RETURNS. Returns must be made within 5 days of receiving merchandise. Goods must be returned in UNUSED condition as  determined by Rudy Lozano. All items returned may be subject to a 15% restocking fee. Returns must be shipped in a box and mailing envelopes will not be accepted, since holsters can be damage in postal handling.

Ordering
Order online 24 Hours a day, 7 days a week, 365 days a year. Need help shopping? email: rudy@rudy-lozano.com

Payment, Pricing & Promotions
We accept major credit cards and PayPal.

Viewing Orders
To view an order please click here – View Orders

Updating Account Information
To update your account information please click here – Account Information